Video scenes are 7-12 minutes in length and the files are large: 10-15 MEGs each.   DSL or CABLE MODEM access is preferred for quick and reliable download.   Dial-up connections may require 45-75 minutes of download time per file and disconnection during download is not uncommon due to this time frame.   We do not recommend the use of a dial-up connection for this service.  After entering your credit card information and completing your transaction, you are taken to a Receipt Page which contains the link for each file you have purchased.   Click on the link and the Real Video clip is sent to you in a .ZIP file.   Follow the instructions at the bottom of each page in order to download and rename the sets.

Once your file is downloaded, a program like WINZIP is needed to unzip the file to your hard drive.   Real Video Player 10(or higher) is then needed to view the video.   You can get the FREE Player by clicking here.   

The Receipt Page cannot be bookmarked or emailed.  If you lose your connection or close the browser, you will lose the Receipt Page.  If you lose the connection, contact the support staff to have the clips emailed to you.   A valid email address is required to receive these files.  Please be aware that many email addresses (such as Yahoo or Hotmail) have a limit on the size of file attachments allowed...usually 1 MEG or less and these files are 10-15 MEGs.

PLEASE FOLLOW THE INSTRUCTIONS CAREFULLY


PROBLEM?

LOST YOUR CONNECTION?   HAVING TECHNICAL PROBLEMS? 
email  Jay Edwards Support Staff


NEED TO DOWNLOAD YOUR FILES DUE TO A COMPUTER PROBLEM?
CLICK HERE TO RE-DOWNLOAD YOUR FILES